Customer Service

Office Hours

Monday - Friday
10:00 am - 8:00 pm
(GMT -5)

Bookings and Contact

  +(537) 204.5101

  (647) 477.3098

  305.433.3108

Helpful advice for your trip to Cuba

We recommend you to read this section so that in your visit to Cuba you don't have any problems, get the greater possible benefit and enjoy your trip to the maximum.

Customs Duties and Taxes

DUTY-FREE ALLOWANCE

All passengers may import the following products free of duties and taxes:

  • Personal effects such as clothing, shoes, toiletries and other articles of personal hygiene, in quantities reasonable for the length of stay in Cuba.
  • Articles and equipment relative to their occupation or purpose of visit.
  • In addition to the articles described above, goods not exceeding US $50.00 in value.
  • Medicines up to a maximum weight of ten (10) kgs.
  • A maximum of 200 cigarettes or 50 cigars or 250 grams of loose tobacco, and three (3) liters wine or other alcoholic beverages, provided that the passenger is over the age of 18.

Customs Regulations

You must be aware of some customs regulations before you travel to Cuba, for example: no weapons, explosives or pornographic magazines are allowed in the country; those tourists arriving from the States, either directly or from a third country, are not permitted to bring videocassette players. Tourist are allowed to bring, tax free, two bottles of liquor, one carton of cigarettes, personal belongings and jewels, photographic and video cameras, typewriters, sports and fishing gear. You can bring, duty free, up to 10 kilos of medicines in their original packaging.

What to wear

Clothing should be light, mainly during summer, so it would be best to wear shorts, cotton and flannel outfits and sandals. As for winter, a light jacket or a fine wool sweater and closed comfortable shoes would do, mainly at night. You should also bring sunglasses, and a bathing-suit and so that you can take a refreshing swim, and don't forget your sunscreen.

Electricity

The voltage in most residential and trade areas, offices and hotels is 110 V / 60 HZ, though some facilities already have 220 V / 60 HZ. Wall outlets are for flat plugs.

Transportation

You should not take urban transportation - like the "camel" -, they are always crowded and unreliable. You should take taxis or tourist buses instead, or walk when it's short distances. If you want to go on a tour of the island, your best and more economical option is with Viaja por Cuba.com

Your Safety

Even though Cuba is a safe and has a low crime-rate, you should take some precautions to avoid being caught out by petty thieves, who are just waiting for the chance to grab any belonging such as wallets, photo and video cameras, pieces of luggage, handbags or shopping bags. Public peace is ensured in streets by lots of young police officers always willing to help in case you need them, though they do not speak english. You should take note of the following advice: do not take more money with you than you need; do not be careless with your belongings and purchases; take good care of your wallet and passport in crowded places, we suggest you keep them in your front pocket; check the bill at restaurants; get rid of so-called "tourist guides" (jineteros), they are not professional and many are not aware of Cuban history and culture, they just pretend to be nice to tourists in order to fool them; keep your jewels and valuables in the room safe.

Credit Cards

Most hotels, restaurants, bars, shops, etc., take Visa and Mastercard credit cards, as long as they are not issued by American banks. However, you should have some cash on you just in case the machines are not working.

Migratory regulations

The requirements and documents asked by the Cuban immigration authorities are:

AS TOURISTS:

  • Valid passport .
  • Tourist Card. Entry in Cuba will be registered with a stamp in this Card and not on the Passport.
  • To declare whereabouts while in Cuba, at the frontier control.
  • Round or continuation ticket.
  • Economic solvency.

AS PASSERS-BY:

  • Valid passport.
  • Visa.
  • Round or continuation ticket.

PEOPLE IN TRANSIT OR TRANSFER:

  • Valid passport.
  • Visa, if stay exceeds 72 hours.
  • Confirmed hotel reservation.
  • Confirmed ticket for the itinerary to continue travel.

BUSINESS VISA:

  • Valid passport.
  • Visa.
  • Round or continuation ticket.

Us residents are not consigned their entrance in our country

Airport Taxes

From departure to Cuba you will pay 25 usd per airport tax (TUA).

Telephone calls

You can make international phone calls from your hotel room, through any International Telephone Center or using pre-paid cards. You can travel with your own cell phone, but it needs the following technical characteristics so as to work in Cuba: GSM norm (European norm) with a range of 900 MHz. For more details (to rent a cell phone or to program yours) contact C-Com enterprise on 3ra A # 9402 between 94 and 96, Miramar, Playa, telephone (537) 204-16-40. TDMA norm (American norm) with a range of 800 MHz. For more details (to rent a cell phone or to program yours) contact Cubacel enterprise on 28 #510 between 5ta and 7ma, Miramar, Playa, telephone (537) 80-22-22. For direct dialing from abroad, you must first dial Cuba's code (53), followed by the code of the city or town and then the desired number. For direct dialing from Cuba to any country in the world, you must first dial 119, followed by the code of the country, then the code of the city, and the desired number. To make national phone calls, you must dial 0, then the code of the province and immediately the desired number. Look up the telephone codes of provinces, touristic destinations and other places in the Telephone Code section.

Medical care for Tourists

Taking into account that the Tourism World Organization states that between 20 to 50 percent of tourists suffer from health problems related to their trips, Cuba has created, based on its development in this sector, a whole system of specialized attention to take care of visitors.

Taking into account the accumulated experience, a national network of medical assistance to tourists was established. It has three categories: direct attention in hotels or lodgments, international clinics located in touristic places, and national or provincial hospitals, according to the requirements of each case. That way, these institutions created for foreigners and those of the national health system are used in these levels.

Important places:

  • Health village El Salton (Santiago de Cuba)
  • San Diego de los Baños Termal Center (Pinar del Río)
  • Topes de Collantes health center (Santi Spiritus)
  • La Casa del Valle (Matanzas)
  • International Orthopedic Scientific Complex Frank Pais (Havana)
  • Clinical Surgical Hospital Hermanos Amejeiras (Havana)
  • Clinical Surgical Hospital Manuel Fajardo (Havana)
  • Orthopedic Hospital of rehabilitation Julito Diaz (Havana)
  • International Clinic of Playas del Este (Havana)
  • Cardiocentro del Pediátrico William Soler(Havana)
  • Health village Tarara(Havana)
  • International Center for the treatment of elders (Havana)
  • Clinical Surgical Hospital Faustino Perez (Matanzas)
  • Varadero International Clinic (Matanzas)
  • Sub-aquatic Medicine Center
  • Trinidad International Clinic
  • Cienfuegos International Clinic
  • International Clinic for drugs and alcoholism desintoxication "El Quinque" (Holguin)
  • Guardalavaca International Clinic (Holguin)
  • Santa Lucia International Clinic (Camagüey)
  • Cayo Coco International Clinic (Ciego de Ávila)
  • Santiago de Cuba International Clini

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